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Calls to this number are charged according to the same rates as any other national calls.
While Baltimore was the first city to use 311 as a police non-emergency number, in January 1999, Chicago initiated the first comprehensive 3-1-1 system, by providing information and tracking city services from intake to resolution, in addition to taking non-emergency police calls.
3-1-1 service is generally implemented at the local level, and in some cities, it is also used for various municipal calls.
Examples of calls intended for 3-1-1: is legally responsible for the centralized reception of citizen complaints, requests, suggestions and consultations to government agencies or municipalities.
The number 3-1-1 is intended in part to divert routine inquiries and non-urgent community concerns from the 9-1-1 number which is reserved for emergency service. Call 3-1-1." 3-1-1 is intended to connect callers to a call center that can be the same as the 9-1-1 call center, but with 3-1-1 calls assigned a secondary priority, answered only when no 9-1-1 calls are waiting.
A promotional website for 3-1-1 in Akron described the distinction as follows: "Burning building? This system is intended to extend the system such that true emergency callers are answered quickly with highest priority.
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When the new service was launched, information regarding all city services, service requests, assistance in reaching various city departments and public offices, and a variety of information ranging from information about the city's Blue Bag recycling program to special events schedules could be obtained by calling 3-1-1.